How do I access the online shop?

Click on the Online Shopping link and log in using your Membership Number or Username and Password to access the member’s prices.

Why are there two prices – RRP and Member’s Price?

Each product lists the recommended retail price as well as the Member’s Price. If you are logged in, then you will be purchasing at the Member’s Price. All products are discounted by up to 80% off the recommended retail price for members!

What type of products do you sell?

Products include well-known brands in accessories, books, clothing, electronics, furniture, garden products, outdoor and camping goods, gifts, gourmet foods, homewares, whitegoods, home entertainment, office accessories, stationary and office equipment, toys, games and educational software, ladies and men’s fragrances, handbags and luggage, dance wear plus much more.

How do I get my purchase?

All orders are delivered direct to your home, office or gift recipient by either Australia Post or courier delivery.

What is the delivery charge?

The standard flat-rate delivery fee is $9.95 however some larger items may incur a different delivery fee. This is shown online and where a delivery quote is required (dependant on location etc), then you have the option of requesting a quote simply by clicking on the Request Delivery Price button and entering your postcode. You will then receive an email with the delivery fee.

Do I get a warranty?

All products come with full manufacturer’s warranty (where applicable) and after-sales support.

How can I pay?

You can choose to pay for your purchase using Visa, MasterCard or BPay.

Is your website secure?

YES! Several tools, policies and protocols are used to safeguard the submission of information through our website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment as part of our continuing commitment to the security of electronic content and electronic transmission of information. All personal data that is transmitted via our internet site is encrypted using 128bit encryption via Secure Socket Layer (SSL).

How do I use my card to purchase goods and services at other retailers?

Just present your Membership Card at the point of sale to receive the listed benefit.

How do I use my card when out dining?

The Ambassador Card can be used all year at restaurants except for: Easter, Christmas Eve/Day, New Years Eve/Day, Mothers’ Day, Fathers’ Day and Valentine’s Day unless otherwise indicated.

• There is a limit of two Ambassador Cards per booking unless otherwise specified.
• The cardholder must be accompanied by at least one other person to be entitled to use the Card.
• When you are presented with the bill, simply give your Membership Card to the waiter together with your payment.
• When dining at a restaurant the benefit is one complimentary main course menu item or the dollar value indicated.
• When two main courses are ordered the restaurant will deduct the price of the least expensive main course from the bill.
• When three or more people are dining each guest must order a meal in order to receive the benefit. Please note that only one bill per group will be issued to the table.
• If a restaurant chooses to offer a saving on a fixed price menu, then the relevant amount will be indicated in the offer.
• Entrees and child portions are not considered main course menu items.

How do I use my card to save on accommodation?

Some participating hotels restrict the number of rooms available for Ambassador Card members. Bookings must be made directly with each property and you must mention that you hold an Ambassador Card when booking. Your card will then need to be presented at reception on arrival.

The room rate will be adjusted accordingly. The offer is not valid with any other promotion. Block out times may apply during special events or peak periods. If you are also dining inhouse, it is important you show your card to the waiter to enable the meal account to be adjusted before it is included in the final bill.

How do I use my card to save at sightseeing, entertainment and leisure venues?

Simply present your Membership Card at the ticket office. If a booking is required, this must be made direct with the venue and not through an agent.

How do I access the other benefits available to me?

Simply login in to the website, click on the Ambassador link, check out all the great offers and follow the on-screen instructions.

You can search by state, suburb/town or type of service you are looking for. Just type in golf, or parramatta or even just italian and get a listing of available venues and offers.

What if I need help?

We have a Help page on our website which can guide you through the ordering procedure. If you would like to speak to one of our friendly staff, simply contact us by phone, email or fax. All these details can be found on the Contact page on our website.